Refund policy

ItsZARA Return, Refund & Warranty Policy

At ItsZARA, your satisfaction is our priority. We want you to shop with confidence and enjoy your beauty journey. Please read our return, refund, and warranty policy carefully.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all orders.
If your product arrives damaged or not working, you may request a full refund within 7 days of receiving your order.

Important Terms:

  • The product must be used as directed for its intended purpose

  • Unused products are not eligible for refunds

  • Product must be returned in original packaging

  • Proof of purchase (order number or receipt) is required

  • Return shipping is the customer’s responsibility, unless the product is faulty or incorrect

Change of Mind

If you simply change your mind, you may return the product within 7 days, but a 40% deduction will be applied to cover handling and restocking fees.

How to Request a Refund

WhatsApp / Call: 0301-2808080
Email: support@itszara.com

Please include:

  • Your order number

  • Reason for refund

  • Confirmation that the product was used as instructed

Once approved, we’ll share return instructions.
After receiving and inspecting the product, your refund will be processed to the original payment method within 5–10 business days.

Up to 1-Year Replacement Warranty

Most products come with an up to 1-year limited replacement warranty, covering manufacturing defects or issues from normal use.

Covered:

  • Internal malfunctions

  • Electrical or mechanical issues not caused by user error

Not Covered:

  • Damage due to misuse, drops, or water (unless stated waterproof)

  • Lost or stolen items

  • Cosmetic damage from normal wear and tear

Warranty Claim Process

To request a replacement:

WhatsApp: 0301-2808080

Please send:

  • Your name & order number

  • Clear description of the issue

  • Photos or video showing the problem

Our team will respond within 48 hours.
In most cases, the faulty item does not need to be returned.

Damaged or Wrong Item Received

If you receive a damaged or incorrect item, contact us within 7 days of delivery with clear photos of the product and packaging.
We’ll arrange a replacement or full refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards

  • Final sale items

  • Products returned after 7 days

  • Unused products when requesting a refund

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your payment method

  • Contact your bank or card provider

  • Still need help? Contact us at 0301-2808080

Fast Shipping & Support

We offer Fast Shipping on all orders.

For assistance:
WhatsApp: 0301-2808080
Email: support@itszara.com

Your beauty journey matters to us.