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Haircare Concerns
At It’s Zara, we believe beautiful hair starts with healthy hair. Whether you're dealing with frizz, dryness, or damage, our expert-curated solutions are designed to help you achieve the smooth, shiny, and healthy hair you deserve.
Common Haircare Concerns and Our Solutions:
🌟 Frizz Control Say goodbye to frizzy hair with our hair smoothing tools. Our hairdryers and straighteners are designed to give you silky-smooth hair, free of frizz, without causing heat damage.
💧 Dryness & Damage Revitalize dry and damaged hair with It’s Zara’shydrating hair masks and moisturizing treatments. These nourishing products help restore moisture, reduce split ends, and add shine to dull hair.
💇♀️ Hair Thinning & Breakage Strengthen weak or thinning hair with our scalp massagers and strengthening serums. These products promote healthy hair growth by stimulating the scalp and nourishing hair follicles.
✨ Lack of Volume Boost volume and thickness with our volumizing hair tools and root-lifting sprays. Achieve full-bodied, bouncy hair every day with these simple additions to your routine.
🧖♀️ Color-Treated Hair Protect your color-treated hair with our color-protecting shampoos and conditioners. These products help maintain your vibrant color while keeping your hair soft, shiny, and healthy.
Why Choose It’s Zara Haircare Products?
🌱 Safe and Gentle – Our haircare products are designed to be safe for all hair types and free from harsh chemicals.
🌍 Sustainable – We’re committed to eco-friendly packaging and cruelty-free formulations.
💖 Effective Results – Get real, visible results with products that address specific haircare concerns.
DELIVERY
What delivery options do you offer?
We offer standard home delivery across Pakistan. All parcels are shipped through trusted courier partners to ensure fast and secure delivery.
Do you have any delivery area restrictions?
We deliver to all major cities and towns in Pakistan. For remote or out-of-service areas, our courier partners will contact you to arrange the nearest delivery point.
Do you have free delivery?
Yes! We offer free delivery nationwide on orders above Rs. 2,000. For smaller orders, a minimal shipping fee will be added at checkout.
When will my order ship?
Orders are usually processed and shipped within 24–48 hours after confirmation. You’ll receive a tracking number once your package is dispatched.
How long does delivery take?
Delivery typically takes:
1–3 working days for major cities.
3–5 working days for other areas in Pakistan.
Where do you ship from?
All orders are shipped directly from our It’s Zara distribution centre in Faisalabad Pakistan to ensure quick delivery and authentic packaging.
Can you provide me with an invoice?
Yes, absolutely. A digital invoice is automatically sent to your email once your order is confirmed. If you didn’t receive it, just email us, and we’ll resend it right away.
RETURNS&REFUNDS
What is your returns policy?
We offer a 7-day return policy on unused and unopened products. Items must be returned in their original packaging with proof of purchase
What is your satisfaction guarantee?
Your happiness matters to us! If a product arrives damaged or defective, contact us within 7 days and we’ll replace it or issue a refund — no hassle.
Can I return a product if I have opened it?
For hygiene and safety reasons, we do not accept returns on opened or used beauty devices, skincare items, or accessories unless the item is faulty.
What if I’m not satisfied with my product?
If you’re not completely satisfied, please email support@itszara.com with your order details. Our team will review your concern and guide you through the next steps.
PAYMENTS&DISCOUNTS
How do I apply my discount code?
Simply enter your discount code at checkout in the “Discount Code” box before completing payment. Your total will update instantly.
Why is my discount code not working?
Please double-check the code’s expiry date and usage limit. Some codes apply only to specific products or require a minimum order amount.
How can I pay for my order?
We accept Cash on Delivery (COD), Bank Transfer, Credit/Debit Cards, and EasyPaisa/JazzCash payments across Pakistan.
PLACINGANORDER
Can I change the items in my order?
Once an order is confirmed, it cannot be modified. However, you can cancel it within 2 hours of placing and reorder the correct items.
How can I cancel my order?
To cancel your order, email support@itszara.com or message us on WhatsApp with your order number as soon as possible.
How do I place an order?
Browse our website, add your favorite items to your cart, and complete checkout using your preferred payment method — it’s quick and easy!
Do you offer samples?
We occasionally include free samples or gifts in selected promotional orders. Follow our social media to stay updated.
How do I find my order status?
After checkout, you’ll receive an email or SMS with your tracking number. You can use it to track your delivery in real-time.
ORDER&PRODUCTISSUES
What do I do if I have received a faulty or leaked item?
Please email a photo or video of the issue to support@itszara.com within 48 hours of receiving your order. We’ll arrange a replacement.
I have received the wrong item — what do I do?
We’re sorry for the mix-up! Send a photo of the wrong product and your order number to our support team — we’ll fix it right away.
There are items missing from my order — what should I do?
Check your shipping confirmation; some items may arrive separately. If still missing, contact us and we’ll ensure it’s resolved.
Why don’t my products have seals?
Some of our devices come without seals for quality inspection before shipping. Don’t worry — your product is brand new and unused.
MYACCOUNT
How do I unsubscribe from marketing emails?
Click “Unsubscribe” at the bottom of any It’s Zara email to stop receiving promotional updates.
Are my details safe if I create an account?
Yes, your personal data is secure and encrypted. We never share your information with third parties.
Stillneedhelp?
We’re always here for you 💬
Contact us at support@itszara.com or WhatsApp our customer team during business hours.
Free Consultation
Get a free skincare consultation with our experts—we're here to guide you every step of the way!
Customer Support
Got questions? We’ve got answers. And yes, real humans.
Order Tracking
Stay updated on your delivery every step of the way.
Secure Checkout
Your payment details are encrypted and protected at every step.
Free Consultation
Get a free skincare consultation with our experts—we're here to guide you every step of the way!
Customer Support
Got questions? We’ve got answers. And yes, real humans.
Order Tracking
Stay updated on your delivery every step of the way.
Secure Checkout
Your payment details are encrypted and protected at every step.
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