Help Centre & FAQs

We deliver to all major cities and towns in Pakistan. For remote or out-of-service areas, our courier partners will contact you to arrange the nearest delivery point.

Yes! We offer free delivery nationwide on orders above Rs. 2,000. For smaller orders, a minimal shipping fee will be added at checkout.

Orders are usually processed and shipped within 24–48 hours after confirmation. You’ll receive a tracking number once your package is dispatched.

Delivery typically takes:

• 
  1–3 working days for major cities.
  
• 
  3–5 working days for other areas in Pakistan.

All orders are shipped directly from our It’s Zara distribution centre in Faisalabad Pakistan to ensure quick delivery and authentic packaging.

Yes, absolutely. A digital invoice is automatically sent to your email once your order is confirmed. If you didn’t receive it, just email us, and we’ll resend it right away.

Your happiness matters to us! If a product arrives damaged or defective, contact us within 7 days and we’ll replace it or issue a refund — no hassle.

For hygiene and safety reasons, we do not accept returns on opened or used beauty devices, skincare items, or accessories unless the item is faulty.

If you’re not completely satisfied, please email support@itszara.com with your order details. Our team will review your concern and guide you through the next steps.

Please double-check the code’s expiry date and usage limit. Some codes apply only to specific products or require a minimum order amount.

We accept Cash on Delivery (COD), Bank Transfer, Credit/Debit Cards, and EasyPaisa/JazzCash payments across Pakistan.

To cancel your order, email support@itszara.com or message us on WhatsApp with your order number as soon as possible.

Browse our website, add your favorite items to your cart, and complete checkout using your preferred payment method — it’s quick and easy!

We occasionally include free samples or gifts in selected promotional orders. Follow our social media to stay updated.

After checkout, you’ll receive an email or SMS with your tracking number. You can use it to track your delivery in real-time.

We’re sorry for the mix-up! Send a photo of the wrong product and your order number to our support team — we’ll fix it right away.

Check your shipping confirmation; some items may arrive separately. If still missing, contact us and we’ll ensure it’s resolved.

Some of our devices come without seals for quality inspection before shipping. Don’t worry — your product is brand new and unused.

Yes, your personal data is secure and encrypted. We never share your information with third parties.