Our Warranty Promise
At Its Zara, we carefully select our products and want you to feel confident when shopping with us. If there is a problem with a product that includes a warranty, we’ll work with you to find the right solution.
Warranty coverage is available on selected products only. If a product comes with a warranty, the warranty period will be shown clearly on its product page before you place your order. The available warranty period may vary depending on the product.
Our warranty is mainly for manufacturing defects and may provide a replacement or exchange when the issue is covered. We aim to keep the process simple and straightforward, without unnecessary complications.
What Is Not Covered?
The warranty does not normally cover:
- Damage caused by accidents, misuse, or incorrect use
- Regular wear and tear from normal use
- Damage caused by water or excessive heat, unless the product specifically allows it
- Damage resulting from incorrect storage, care, or handling
- Use beyond normal household or personal use
For IPL devices, using more than 6,000 flashes in one month is considered beyond normal home use. If the device is used above this limit, the warranty may no longer apply.
Want to Make a Return or Warranty Claim?
If you have received a product with a warranty and believe there is an issue, or you think your order qualifies for a return, our support team is ready to assist.
Please contact us through WhatsApp or email at support@itszara.com. Include your order number, explain the problem briefly, and send a photo or video of the issue when necessary.
Before starting your request, please review our Return & Refund Policy to check the eligibility requirements and process.